#LAST UPDATED: JULY 10, 2025

Service Terms

These Service Terms ("Terms") govern your use of the GLUZZL website, app, and delivery services. By accessing or using GLUZZL, you agree to these Terms.

1. Eligibility

You must be at least 18 years old (Liquor Act 2007 NSW, s 117). Identification is required upon delivery. Orders will be refused if age cannot be verified.

2. Services

GLUZZL delivers alcohol and related products until midnight, subject to availability, minimum order value, and delivery area restrictions.

3. Ordering & Payment

  • Ordering: Place orders via our app or website.

  • Payment: We accept major credit/debit cards, Apple Pay, and Google Pay. Payments are securely processed via Stripe.

  • Pricing: All prices include GST. Delivery fees are shown at checkout.

  • Errors: If an item is incorrectly priced or described, we may cancel the order.

4. Delivery Policy

  • Orders must be placed by 11:59 PM for same-day delivery (Liquor Act 2007 NSW, s 114L).

  • No deliveries on Christmas Day or Good Friday.

  • Alcohol cannot be left unattended due to liquor licensing laws — all deliveries must be received in person by someone 18 years or older, with valid ID.

  • Our delivery drivers can wait a maximum of 10 minutes upon arrival. We will send SMS notifications before and at arrival. If you are not available within this time, the driver will leave, and redelivery may incur an additional delivery fee.

  • Title and risk pass to you upon dispatch.

5. Cancellations & Refunds

  • Orders can be cancelled or edited until marked "Preparing."

  • If an item is out of stock, we’ll offer a replacement or issue a refund.

6. Legal Compliance & Responsible Service

  • Liquor Act 2007 (NSW): No service to minors or intoxicated persons. Midnight cut-off enforced.

  • Liquor Regulation 2008 (NSW): We follow all packaging and documentation requirements.

  • Privacy Act 1988 (Cth): Your data is handled securely and in accordance with the Australian Privacy Principles.

  • Australian Consumer Law: Goods and services come with non-excludable guarantees. We deliver with care, skill, and within a reasonable time.

7. User Conduct

You agree to:

  • Provide accurate age verification and delivery information

  • Use our platform legally and responsibly

  • Treat staff respectfully

  • Avoid misuse, interference, or use of bots/automation

8. Account Responsibility

You are responsible for your GLUZZL account and all activities under it. Keep your login secure.

9. Intellectual Property

All GLUZZL content (web, app, branding) is protected. No reproduction or unauthorised use is allowed.

10. Liability

We are not liable for delays beyond our control, indirect damages, or misuse of our products.

11. Indemnity

You agree to indemnify GLUZZL for claims arising from breach of these Terms or misuse of our service.

12. Additional Terms

  • Spam Compliance: Promotional content is only sent with your consent. Unsubscribe options are always provided.

  • Order Accuracy: You agree to provide accurate info and receive essential communications (e.g. delivery updates).

  • Substitutions: With your approval, we may offer similar or better alternatives.

  • Purchase Limits: Quantity limits may apply to ensure fairness.

  • Non-Collection: If not collected or rescheduled within 5 days, your order may be cancelled and refunded.

13. Force Majeure

We’re not responsible for delays caused by natural disasters, government actions, pandemics, or logistical disruptions.

14. Governing Law

These Terms are governed by New South Wales law. Disputes will be handled in NSW courts.

15. Changes to Terms

We may update these Terms. Updates will be posted on our website and/or app.

Need Help?

Drink responsibly. GLUZZL is here to keep the good times flowing—legally, safely, and right to your door.