A person wearing a thick sweater holding a closed book in front of their face, obscuring their identity, with a neutral background.

SUPPORT

  • Browse our late night menu, add your favourite beers, wines, or spirits to cart, then head to checkout. It’s simple, fast, and designed to keep the night moving.

  • We accept orders up until 11:59 PM each night. Just make sure your order is placed before midnight.

  • Delivery fees are calculated at checkout and may vary by suburb, time, and demand. You’ll always see the total before you pay.

  • Yes. You must be 18 years or older to order alcohol.
    We’ll ask you to confirm your age at checkout, and valid ID will be checked when the driver arrives.

  • Delivery times depend on distance, traffic, and demand.
    Once your order is on the way, you’ll receive updates so you know when to expect us.

  • We accept major credit and debit cards, Apple Pay, and Google Pay.
    All payments are securely processed through Stripe.

  • If your order hasn’t entered preparation yet, changes may be possible.
    Once an order is marked as “Preparing,” it can no longer be cancelled or modified.
    If something feels off, contact support as soon as possible and we’ll help where we can.

  • GLUZZL focuses on fast, same night delivery.
    If scheduling options are available at checkout, you can select a time. Otherwise, we recommend placing your order closer to when you want it delivered.

  • Alcohol can’t be left unattended.
    Our drivers will wait up to 10 minutes after arrival. If no one is available with valid ID, the order will be taken back and a redelivery fee may apply.

  • Yes. You can add a note at checkout to let us know it’s a gift.
    The recipient must still be 18+ and present valid ID upon delivery.

  • If you have a valid promo code, enter it at checkout before completing payment.
    Discounts will be applied instantly if eligible.

  • We’re building ways to reward our regulars.
    When available, loyalty details will be shared on our website or via email.

  • If something isn’t right, contact our support team as soon as possible.
    We’ll review the issue and arrange a replacement or refund where appropriate.

  • Yes. A minimum order value of $10 applies to ensure each delivery can be completed responsibly.

  • If an item becomes unavailable, we may offer a similar substitute or issue a refund.
    If you don’t want substitutions, leave a note at checkout.

  • Enter your address on our website or app and we’ll instantly let you know if your area is covered.

  • You can reach us via WhatsApp, in app messaging, the Contact page, or email.
    Responses are fastest during delivery hours, and we’ll get back to you as soon as possible.

  • We operate on most public holidays, but hours may vary.
    We are closed on Christmas Day and Good Friday.
    Check the homepage for the latest trading hours.

  • No. Alcohol deliveries must be handed directly to someone aged 18 or over with valid ID.

  • We accept Australian driver licences, passports, and approved proof of age cards.
    The name and photo must match the person receiving the order.

  • A service fee may apply and will be shown at checkout.
    This fee is separate from item prices and delivery fees and is non refundable once an order is placed.

  • GLUZZL currently delivers to selected suburbs across Northern Sydney and Southern Tasmania.
    Our delivery areas may expand or change as we grow.