FREQUENTLY

ASKED QUESTION

  • Dive into our neon-lit menu, cart your favourite beers, wines or spirits, then tap to checkout—easy, lightning-fast and party-ready.

  • We accept orders up until 11:59 PM every night. Just make sure you hit “Place Order” before the clock strikes midnight!

  • Our flat delivery fee starts at just $2.99, with occasional free-delivery promos. Exact fee will appear in your cart before you pay—no surprises.

  • Yes—because no one wants under-agers on the dance floor. We’ll prompt you to confirm you’re 18+ at checkout, then check your ID when the driver arrives.

  • Our crack squad aims for 15–30 minutes from checkout to doorstep (depending on traffic). You can track your booze wingman in real time—sip back, we’ve got this.

  • We accept all the classics—major credit/debit cards, Apple Pay, Google Pay—and we use Stripe to ensure you feel safe and secure at checkout.

  • Life happens. If you need to pause, cancel or change anything, hit up our support team ASAP via the app or website chat—no jazz, no fuss.

  • Absolutely—if you’re planning a big game night or fancy soirée, choose your date and time at checkout and let us handle the rest.

  • We can’t leave your order unattended, but no worries—just hop into the app or website to reschedule your delivery, and we’ll swing by at a time that suits you.

  • For sure! Select “This is a gift” at checkout, add a personal message, and we’ll wrap your order in virtual confetti before it lands on their hand.

  • At checkout, tap “Got a code?”, punch in your promo, and watch the discount pour in—bragging rights and savings all in one click!

  • We do! Earn “Cheers Points” with every order, level up for free delivery, exclusive drops, and surprise perks—because good friends deserve good rewards.

  • Oops! Ping us via the app chat or email support, and we’ll sort a replacement or refund faster than you can say “cheers.”

  • To keep the party rolling, we require a $10 minimum—just enough to make sure every delivery is worth the sip!

  • If your first pick runs dry, we’ll ping you with a similar recommendation or issue a quick refund—no party popper left unexploded.

  • Just tap “Pin My Location” in the app or on the site, and we’ll instantly show whether our daredevils can bring the booze to your doorstep.

  • Our squad is on standby 24/7—hit up the in-app chat or hit the [Contact Us] button below, and we’ll sort you out faster than a chaser.

  • You bet—our delivery daredevils brave every public holiday to bring you ice-cold party fuel, as long as you order by 11:59 PM. We only take a break on Christmas Day and Good Friday.

Get in touch.


At GLUZZL, we want every pour to be a good memory—not a regret. We’re all about cheers, not worries, so if you ever feel your drinking is tipping over into trouble, just reach out to our support team to pause or cancel orders—no guilt, no fuss.

Need more backup? Your GP is a great first stop, or explore specialist alcohol-help services here. Here’s to smart sipping and epic nights!