PRIVACY
PRIVACY POLICY
This Privacy Policy explains how GLUZZL ("we", "our", "us") collects, uses, stores, discloses, and protects your personal information when you use our website, mobile app, and services.
By accessing or using GLUZZL, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.
This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. DATA COLLECTION NOTICE
We collect personal information directly from you when you:
- create an account;
- place an order;
- verify your age or identity;
- contact customer support;
- subscribe to marketing communications;
- interact with our website, mobile app, or services; or
- otherwise provide information to us.
The types of personal information we may collect include:
- full name;
- date of birth;
- delivery address;
- billing address;
- email address;
- phone number;
- order history and transaction details;
- customer support communications;
- payment information and payment status information provided through our payment processors;
- account login details and preferences;
- location data where you permit access to location services;
- device information, IP address, browser type, app usage data, cookies, and similar technical information; and
- any other information you submit to us or authorise us to collect.
We may also collect information automatically through cookies, analytics tools, and similar technologies, including through third-party service providers such as website analytics, app analytics, crash reporting, and performance monitoring tools.
Where lawful and practicable, you may choose not to provide certain personal information. However, if you do not provide information required for account creation, age verification, payment, delivery, or customer support, some or all of our services may not be available to you.
2. WHY WE COLLECT YOUR INFORMATION
We collect, hold, use, and disclose personal information for purposes including to:
- verify your age and eligibility to purchase alcohol;
- create and manage your account;
- process and fulfil orders;
- arrange and complete deliveries;
- communicate with you about orders, delivery updates, customer service matters, and account issues;
- process payments and refunds;
- provide customer support;
- improve our website, app, products, services, and user experience;
- conduct analytics, reporting, testing, maintenance, and troubleshooting;
- send marketing communications where you have consented or where otherwise permitted by law;
- detect, prevent, and investigate fraud, misuse, security incidents, and unlawful conduct; and
- comply with legal, regulatory, licensing, taxation, and compliance obligations.
3. HOW WE STORE AND PROTECT YOUR DATA
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.
We use a range of security measures, which may include:
- encryption;
- secure hosting environments;
- firewalls;
- access controls;
- password protections;
- internal permission restrictions; and
- secure third-party service providers.
Payment card information is processed by third-party payment providers such as Stripe. We do not store full payment card details on our own servers.
We retain personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, or for longer where required or permitted by law, including for legal, regulatory, taxation, fraud prevention, dispute resolution, and record-keeping purposes.
When personal information is no longer required, we take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.
4. SHARING YOUR DATA
We may disclose personal information where reasonably necessary to operate our business and provide our services, including to:
- delivery partners and drivers;
- payment processors and payment service providers;
- IT, hosting, cloud storage, and software service providers;
- analytics, communications, security, and support providers;
- professional advisers, insurers, auditors, and contractors; and
- courts, regulators, law enforcement, government bodies, or other third parties where required or authorised by law.
We do not sell or rent your personal information.
Some third-party service providers we use may store, access, or process personal information outside Australia.
Where this occurs, the likely countries in which overseas recipients may be located can include:
- the United States; and
- any other country in which our contracted hosting, analytics, communications, customer support, cloud, security, or payment providers operate from time to time.
Where personal information is disclosed overseas, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with applicable Australian privacy obligations, unless an exception under the Privacy Act applies.
5. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- remember user preferences;
- support account login and session management;
- analyse website and app traffic, performance, and usage;
- improve content, navigation, products, and offers; and
- support security, troubleshooting, and service functionality.
You can manage or disable cookies through your browser settings. However, some parts of our website or app may not function properly if cookies are disabled.
6. MARKETING COMMUNICATIONS
Where you have given consent, or where otherwise permitted by law, we may send you promotional emails, SMS messages, push notifications, or similar marketing communications about our products, services, offers, or updates.
Our marketing communications will include a way for you to unsubscribe or opt out.
You may opt out at any time by:
- clicking the unsubscribe link in an email;
- following the opt-out instructions in an SMS;
- changing your preferences in the app, where available; or
- contacting us using the contact details below.
We will process unsubscribe requests within a reasonable period and generally within 5 business days where required by applicable law.
We comply with the Spam Act 2003 (Cth).
7. ACCESS, CORRECTION & DELETION
You may request:
- access to the personal information we hold about you;
- correction of inaccurate, incomplete, out-of-date, irrelevant, or misleading personal information; and
- deletion of your account and associated personal information, subject to any legal or operational retention requirements.
Requests may be made through our Contact Us form or by emailing cheers@gluzzl.com.au.
We will respond to access and correction requests within a reasonable period. In most cases, we aim to respond within 30 days.
If we refuse access to, or correction of, your personal information, we will provide written reasons where required by law and inform you of any available complaint options.
We may need to verify your identity before processing a request.
Deletion requests are subject to our legal, regulatory, fraud prevention, dispute resolution, accounting, and operational record-keeping obligations. This means some information may need to be retained even after an account is closed or deleted.
8. PRIVACY COMPLAINTS
If you believe GLUZZL has breached the Privacy Act 1988 (Cth), the Australian Privacy Principles, or otherwise mishandled your personal information, you may submit a privacy complaint to us using the contact details below.
Please provide your name, contact details, and details of the complaint so that we can investigate properly.
We will acknowledge and investigate privacy complaints within a reasonable period and generally aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or another applicable external complaint body.
9. DATA BREACHES
If GLUZZL becomes aware of an eligible data breach involving personal information and the breach is likely to result in serious harm, we will take steps required under applicable law, including notifying affected individuals and the Office of the Australian Information Commissioner where required.
10. CHILDREN’S PRIVACY
GLUZZL is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors. If you believe we may have collected personal information from a person under 18, please contact us immediately so that we can investigate and take appropriate action.
11. DEVICE PERMISSIONS
Our app may request access to certain device features, including:
- location services, to confirm delivery availability or improve delivery-related functionality; and
- notifications, to provide order updates, service alerts, and other app-related communications.
You can manage device permissions through your device settings. Some features may not work correctly if permissions are disabled.
12. THIRD-PARTY LINKS
Our website or app may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party sites or services. You should review the privacy policies of those third parties before providing personal information to them.
13. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations, or business practices.
Any updated version will be posted on this page with a revised "Last Updated" date. The updated version will apply from the date it is published.
14. CONTACT US