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PRIVACY

PRIVACY POLICY

This Privacy Policy outlines how GLUZZL ("we", "our", "us") collects, uses, stores, and protects your personal information. By using our website, mobile app, or services, you agree to the terms of this Privacy Policy.

This Privacy Policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. DATA COLLECTION NOTICE

We collect personal information directly from you when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Opt into marketing communications

  • Interact with our website or app

The types of personal information we may collect include:

  • Full name

  • Date of birth (for age verification)

  • Delivery address

  • Contact details (email, phone number)

  • Payment information (processed securely via Stripe)

  • Device and usage data (such as cookies, IP address, and app activity)

We may also collect certain information automatically through third-party analytics tools such as Google Analytics or Firebase to better understand performance and improve user experience.

Providing personal information is voluntary, however some services may not function correctly without it.

2. WHY WE COLLECT YOUR INFORMATION

We collect and use your information to:

  • Verify age eligibility (18+)

  • Process orders and deliver goods

  • Communicate order updates or support responses

  • Improve our website, app, and services

  • Send marketing communications (with your consent only)

  • Comply with legal and regulatory obligations, including liquor licensing laws

3. HOW WE STORE AND PROTECT YOUR DATA

Your personal information is stored securely using reputable service providers, including Australian-based servers and trusted international platforms.

We implement reasonable security measures such as encryption, firewalls, and access controls to protect your data.

Payment information is never stored on our servers and is handled securely by Stripe.

4. SHARING YOUR DATA

We only share personal information with third parties where necessary to operate our services, including:

  • Delivery partners to complete orders

  • Payment processors (Stripe)

  • IT, hosting, and analytics providers (such as Google or Firebase)

  • Legal or regulatory authorities where required by law

Some service providers may store or process personal data outside Australia, including in the United States and other jurisdictions. Where this occurs, we take reasonable steps to ensure those providers comply with the Australian Privacy Principles or equivalent data protection standards.

We do not sell or rent your personal information.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Remember preferences and login details

  • Analyse website and app performance

  • Improve content, offers, and user experience

You can disable cookies through your browser settings, though some features may not function as intended.

6. MARKETING COMMUNICATIONS

With your consent, we may send promotional emails or SMS messages. You can opt out at any time by:

  • Clicking the “unsubscribe” link in communications

  • Updating your preferences within the app

We comply with the Spam Act 2003 (Cth).

7. ACCESS, CORRECTION & DELETION

You may request:

  • Access to the personal information we hold

  • Correction of inaccurate or outdated information

  • Deletion of your account and associated data, unless retention is required by law

Requests can be made via the Contact Us form or by emailing cheers@gluzzl.com.au

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. When no longer needed, data is securely deleted or anonymised.

8. CHILDREN’S PRIVACY

GLUZZL is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we may have collected information from a child, please contact us immediately.

9. DEVICE PERMISSIONS

Our app may request access to certain device features, including:

  • Location services (to confirm delivery availability)

  • Notifications (to provide order updates)

Permissions are optional and can be managed through your device settings.

10. THIRD-PARTY LINKS

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. CONTACT US

For privacy-related enquiries, access requests, corrections, or account deletion, please contact us via the website contact form or email cheers@gluzzl.com.au

LAST UPDATED: JANUARY 2026