PRIVACY POLICY

This Privacy Policy outlines how GLUZZL ("we", "our", "us") collects, uses, stores, and protects your personal information. By using our website, mobile app, or services, you agree to the terms of this Privacy Policy.

1. Data Collection Notice

We collect personal information directly from you when you:

• Create an account

• Place an order

• Contact customer support

• Opt into marketing

• Interact with our website or app

The types of personal information we collect may include:

• Full name

• Date of birth (for age verification)

• Delivery address

• Contact details (email, phone)

• Payment information (processed securely via Stripe)

• Device and usage data (cookies, IP address, app activity)

We may also collect certain data automatically through third-party analytics tools (such as Google Analytics or Firebase) to better understand app performance and improve user experience.

Providing this data is voluntary, but some services may not function properly without it.

2. Why We Collect Your Information

We collect and use your information to:

• Verify your age (18+)

• Process orders and deliver goods

• Communicate order status or support updates

• Improve our website, services, and customer experience

• Send marketing communications (only with your consent)

• Comply with legal obligations (e.g. liquor laws)

3. How We Store and Protect Your Data

• Your data is stored securely on Australian-based servers or reputable international providers.

• We apply encryption, firewalls, and access restrictions.

• Payment information is never stored on our servers—it's securely handled by Stripe.

4. Sharing Your Data

We only share your personal information with:

• Delivery partners (to complete your order)

• Payment processors (Stripe)

• IT service providers and analytics platforms (e.g. Google, Firebase)

• Legal or regulatory authorities, if required by law

Some of our service providers may store or process your personal data outside Australia, including in the United States and other countries. These providers are contractually obligated to safeguard your data in accordance with applicable laws.

We do not sell or rent your personal data.

5. Cookies & Tracking Technologies

We use cookies and similar tools to:

• Remember your login and preferences

• Analyse website traffic and performance

• Tailor promotions or discounts based on your activity

You may disable cookies in your browser, but some features may stop working.

6. Marketing Communications

With your consent, we may send promotional emails or SMS. You can opt out anytime by:

• Clicking “unsubscribe” in the message

• Updating your preferences in the app

We comply with the Spam Act 2003 (Cth).

7. Access, Correction & Deletion

You may request:

• Access to the personal information we hold about you

• Correction of inaccurate or outdated data

• Deletion of your account and associated information (unless required for compliance)

For any access, correction or deletion requests, please use the Contact Us button at the bottom of this page.

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When no longer needed, your data will be securely deleted or anonymised.

8. Children’s Privacy

GLUZZL is not intended for individuals under 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe we may have collected information from a child, please contact us immediately.

9. Device Permissions

Certain features of our app may request access to your device’s:

• Location (to determine delivery availability)

• Notifications (to update you on order status)

These permissions are optional and can be managed in your device settings.

10. Third-Party Links

Our website or app may contain links to external sites. We are not responsible for the privacy practices of those third parties.

11. Changes to This Policy

We may update this Privacy Policy as our services evolve. Changes will be posted on this page with a new “Last Updated” date.

12. Contact Us

For privacy concerns, data access or correction requests, or to delete your account and personal data, please contact us using the form or email below.

Your privacy matters. Thank you for trusting GLUZZL!