Terms
TERMS & CONDITIONS
THESE TERMS & CONDITIONS ("TERMS") GOVERN YOUR ACCESS TO AND USE OF THE GLUZZL WEBSITE, MOBILE APPLICATION, AND DELIVERY SERVICES. BY ACCESSING OR USING GLUZZL, YOU AGREE TO BE BOUND BY THESE TERMS.
1. ELIGIBILITY
YOU MUST BE AT LEAST 18 YEARS OLD TO USE GLUZZL. VALID IDENTIFICATION IS REQUIRED UPON DELIVERY. ORDERS WILL BE REFUSED IF AGE CANNOT BE VERIFIED OR IF THE RECIPIENT APPEARS INTOXICATED, IN ACCORDANCE WITH APPLICABLE LIQUOR LICENSING LAWS.
2. SERVICES
GLUZZL PROVIDES ON-DEMAND DELIVERY OF ALCOHOL AND RELATED PRODUCTS, SUBJECT TO PRODUCT AVAILABILITY, MINIMUM ORDER VALUES, DELIVERY AREA RESTRICTIONS, AND NIGHTLY CUT-OFF TIMES DISPLAYED AT CHECKOUT.
3. ORDERING & PAYMENT
ORDERING
ORDERS MAY BE PLACED VIA THE GLUZZL WEBSITE OR MOBILE APPLICATION.
PAYMENT
WE ACCEPT MAJOR CREDIT AND DEBIT CARDS, APPLE PAY, AND GOOGLE PAY. ALL PAYMENTS ARE SECURELY PROCESSED VIA STRIPE.
PRICING
ALL PRICES INCLUDE GST. DELIVERY FEES AND SERVICE FEES ARE DISPLAYED AT CHECKOUT.
ERRORS
IF AN ITEM IS INCORRECTLY PRICED OR DESCRIBED, GLUZZL RESERVES THE RIGHT TO CANCEL THE ORDER AND ISSUE A REFUND.
4. DELIVERY POLICY
ORDERS MUST BE PLACED BEFORE THE APPLICABLE NIGHTLY CUT-OFF TIME DISPLAYED AT CHECKOUT FOR SAME-NIGHT DELIVERY.
NO DELIVERIES ARE MADE ON CHRISTMAS DAY OR GOOD FRIDAY.
ALCOHOL CANNOT BE LEFT UNATTENDED. ALL DELIVERIES MUST BE RECEIVED IN PERSON BY SOMEONE AGED 18 OR OVER WITH VALID IDENTIFICATION.
DRIVERS WILL WAIT A MAXIMUM OF 10 MINUTES AT THE DELIVERY ADDRESS. SMS NOTIFICATIONS MAY BE SENT PRIOR TO AND UPON ARRIVAL. IF THE RECIPIENT IS UNAVAILABLE WITHIN THIS TIME, THE ORDER MAY BE RETURNED AND A REDELIVERY FEE MAY APPLY.
TITLE AND RISK PASS TO YOU UPON SUCCESSFUL DELIVERY TO A VERIFIED RECIPIENT.
5. CANCELLATIONS & REFUNDS
ORDERS MAY BE CANCELLED OR AMENDED ONLY BEFORE THE ORDER STATUS IS MARKED AS “PREPARING”. ONCE AN ORDER HAS ENTERED THE PREPARATION OR DELIVERY STAGE, IT CANNOT BE CANCELLED.
IF AN ITEM IS UNAVAILABLE, GLUZZL MAY, AT ITS DISCRETION, OFFER A REPLACEMENT ITEM OR ISSUE A PARTIAL REFUND LIMITED TO THE PRICE DIFFERENCE OF THE UNAVAILABLE ITEM.
ANY REFUND ISSUED IN SUCH CIRCUMSTANCES DOES NOT CONSTITUTE A CANCELLATION OR FULL REFUND OF THE ENTIRE ORDER.
REFUNDS DO NOT APPLY TO:
ORDERS PLACED INCORRECTLY BY THE CUSTOMER
DUPLICATE OR ADDITIONAL ORDERS PLACED BY THE CUSTOMER
ORDERS PLACED DUE TO CUSTOMER MISUNDERSTANDING OR CHANGE OF MIND
ONCE AN ORDER HAS BEEN PREPARED OR DELIVERED, SUCH ORDERS ARE NOT ELIGIBLE FOR CANCELLATION OR REFUND, IN ACCORDANCE WITH THESE TERMS & CONDITIONS.
SERVICE FEES ARE NON-REFUNDABLE ONCE AN ORDER HAS BEEN PLACED, REGARDLESS OF DELIVERY OUTCOME.
6. DELIVERY ACCEPTANCE & THIRD-PARTY RECIPIENTS
DELIVERY SHALL BE DEEMED COMPLETE WHEN ALCOHOL IS RECEIVED AT THE NOMINATED DELIVERY ADDRESS BY ANY PERSON WHO IS 18 YEARS OF AGE OR OLDER AND PRESENTS VALID IDENTIFICATION.
ACCEPTANCE OF AN ORDER BY SUCH A PERSON CONSTITUTES VALID DELIVERY ON BEHALF OF THE PURCHASER, WHETHER OR NOT THE PURCHASER IS PRESENT AT THE DELIVERY ADDRESS AT THE TIME OF DELIVERY.
GLUZZL IS NOT RESPONSIBLE FOR INTERNAL ARRANGEMENTS BETWEEN CUSTOMERS AND THIRD PARTIES ONCE DELIVERY HAS BEEN ACCEPTED IN ACCORDANCE WITH THIS CLAUSE.
7. RESPONSIBLE SERVICE OF ALCOHOL (RSA)
GLUZZL OPERATES IN ACCORDANCE WITH ALL APPLICABLE RESPONSIBLE SERVICE OF ALCOHOL (RSA) LAWS AND REGULATIONS.
ALCOHOL WILL NOT BE DELIVERED TO ANY PERSON WHO IS UNDER THE AGE OF 18 OR WHO APPEARS INTOXICATED AT THE TIME OF DELIVERY.
ALL RSA ASSESSMENTS, INCLUDING AGE VERIFICATION AND INTOXICATION CHECKS, ARE MADE BASED ON THE OBSERVABLE BEHAVIOUR AND INFORMATION AVAILABLE AT THE TIME OF DELIVERY.
SUBSEQUENT STATEMENTS, CLAIMS, OR RECOLLECTIONS DO NOT RETROSPECTIVELY INVALIDATE A DELIVERY THAT WAS COMPLIANT AT THE TIME IT OCCURRED.
IF THE DELIVERY DRIVER DETERMINES THAT DELIVERY CANNOT PROCEED DUE TO RSA CONCERNS, THE ORDER MAY BE REFUSED WITHOUT REFUND, EXCEPT WHERE REQUIRED UNDER AUSTRALIAN CONSUMER LAW.
8. AUSTRALIAN CONSUMER LAW
NOTHING IN THESE TERMS & CONDITIONS EXCLUDES, RESTRICTS, OR MODIFIES ANY RIGHTS OR REMEDIES AVAILABLE TO CONSUMERS UNDER THE AUSTRALIAN CONSUMER LAW (ACL) OR OTHER APPLICABLE LEGISLATION.
9. LEGAL COMPLIANCE & RESPONSIBLE SERVICE
GLUZZL COMPLIES WITH ALL APPLICABLE LIQUOR LICENSING LAWS AND REGULATIONS IN NEW SOUTH WALES AND TASMANIA.
WE DO NOT SUPPLY ALCOHOL TO MINORS OR INTOXICATED PERSONS AND OPERATE STRICTLY WITHIN PERMITTED DELIVERY HOURS.
PERSONAL INFORMATION IS HANDLED IN ACCORDANCE WITH THE PRIVACY ACT 1988 (CTH) AND THE AUSTRALIAN PRIVACY PRINCIPLES.
10. USER CONDUCT
YOU AGREE TO:
PROVIDE ACCURATE DELIVERY AND AGE VERIFICATION INFORMATION
USE THE PLATFORM LEGALLY AND RESPONSIBLY
TREAT GLUZZL STAFF AND DELIVERY PARTNERS WITH RESPECT
AVOID MISUSE, INTERFERENCE, AUTOMATION, OR UNAUTHORISED ACCESS
11. ACCOUNT RESPONSIBILITY
YOU ARE RESPONSIBLE FOR MAINTAINING THE SECURITY OF YOUR GLUZZL ACCOUNT AND FOR ALL ACTIVITY CONDUCTED UNDER IT.
12. INTELLECTUAL PROPERTY
ALL GLUZZL CONTENT, INCLUDING BRANDING, TEXT, IMAGES, AND SOFTWARE, IS OWNED BY GLUZZL OR ITS LICENSORS AND MAY NOT BE USED OR REPRODUCED WITHOUT PERMISSION.
13. LIABILITY
TO THE EXTENT PERMITTED BY LAW, GLUZZL IS NOT LIABLE FOR INDIRECT OR CONSEQUENTIAL LOSSES, DELAYS BEYOND OUR REASONABLE CONTROL, OR MISUSE OF PRODUCTS FOLLOWING DELIVERY.
14. INDEMNITY
YOU AGREE TO INDEMNIFY GLUZZL AGAINST CLAIMS ARISING FROM YOUR BREACH OF THESE TERMS OR MISUSE OF THE SERVICE.
15. ADDITIONAL TERMS
SPAM & COMMUNICATIONS
MARKETING COMMUNICATIONS ARE ONLY SENT WITH YOUR CONSENT. UNSUBSCRIBE OPTIONS ARE ALWAYS PROVIDED.
ORDER ACCURACY
YOU AGREE TO PROVIDE ACCURATE INFORMATION AND RECEIVE ESSENTIAL COMMUNICATIONS SUCH AS DELIVERY UPDATES.
SUBSTITUTIONS
WITH YOUR APPROVAL, WE MAY OFFER SIMILAR OR HIGHER-VALUE SUBSTITUTIONS WHEN NECESSARY.
PURCHASE LIMITS
QUANTITY LIMITS MAY APPLY TO ENSURE FAIRNESS AND REGULATORY COMPLIANCE.
16. FORCE MAJEURE
GLUZZL IS NOT RESPONSIBLE FOR DELAYS OR FAILURES CAUSED BY EVENTS BEYOND OUR REASONABLE CONTROL, INCLUDING NATURAL DISASTERS, GOVERNMENT ACTIONS, PANDEMICS, OR LOGISTICAL DISRUPTIONS.
17. GOVERNING LAW
THESE TERMS ARE GOVERNED BY THE LAWS OF NEW SOUTH WALES, AND ANY DISPUTES WILL BE HANDLED BY COURTS WITHIN THAT JURISDICTION.
18. CHANGES TO THESE TERMS
WE MAY UPDATE THESE TERMS FROM TIME TO TIME. UPDATES WILL BE POSTED ON OUR WEBSITE AND/OR APP. CONTINUED USE OF GLUZZL CONSTITUTES ACCEPTANCE OF THE UPDATED TERMS.
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